F.A.Q.s

Order Information

Do I need an account to place an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

How Do I Track My Order?

To track your package you can go to our website: myweeones.com and then click “Order Tracking” on the top of the page.

Please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

You will be routed to a page where you can see the status of your order.

Placed: The order was successfully placed and on the process of payment verification.
Pre-ship: The items you ordered is being prepared from our warehouse. (Waiting for the back ordered items from our suppliers if applicable)
Assorting: The items you ordered are in the process of packing for shipment. (Ready for shipment)
Shipped: Your order has left the warehouse and is now in transit to the destination. A tracking number will be provided to monitor the movement of the package via email.
Delivered: The order has been successfully delivered/accepted by the recipient.
Cancelled: MyWeeOnes was unable to verify the billing information or the billing details you have provided did not match the information of your billing information from your credit card provider or bank.

(Please note that if the status of your Order is “Pre-ship, Assorting or Shipped” you can no longer cancel your order.)

NOTES

1. Order Processing: The amount of time it takes for us to prepare your order for shipping. This usually takes 3-10 days; however, it may take longer time due to order surge.
2. Delivery time: The amount of time it takes to receive your order after your order has been shipped. Delivery times can vary depending on your location and shipping methods.
3. We offer free express and standard delivery if your order reaches a certain amount.
4. All packages have specific tracking information and can be tracked through “Order Tracking” on the top of MyWeeOnes website.

Where Is My Order Confirmation?

If you have not received an order confirmation email within a few minutes of successfully placing your order, then, unfortunately, there has been a technical hitch.
The most common issues are an incorrect email address or the email has gone to your ‘junk/spam’ mail. Please check your ‘junk mail’ folder. All confirmation emails are sent from [email protected]

Why I Didn’t Get An Email About My Order Being Shipped?

In accordance to our goal of providing Quality items at the Lowest prices to our consumers, we work directly with our manufacturers, instead of having to go through a middleman.

To ensure that the items we receive from our manufacturers are complete and pass our Quality checks, orders need to go through our Processing period before shipment.

This phase can’t be rushed or expedited. Kindly allow us 3-10 days to accomplish this. Rest assured that we are in constant communication with our manufacturers to ensure faster processing in fulfilling your orders. We appreciate your understanding.

How Can I Change My Order?

If you are still browsing and shopping, simply remove it and/or update from ‘My Cart’. However, once you have paid for your order online you will not be able to change or cancel it prior to dispatch. The order will be sent to you and then you will have return to it. Please refer to our returns policy for further information.

Please note that our processing time takes within 3-10 days but it may take shorter or longer depending on the availability of the items.

Shipping/ Delivery time frame can vary depending on your location and shipping methods.

Can I Add A New Item to An Existing Order?

Once your order has been confirmed via email, you cannot add or remove an item to your order.

You will have to place a separate order for the item you wish to add.

I Want to Change My Shipping Address

We can only change the Shipping Address if the status of your order is either ” Placed ” or ” Pre-Ship”.

Once the status is already “Assorting” or “Shipped”, unfortunately, we can no longer change the Shipping Information entered when you placed the order.

For more details please check our Delivery Policy.

How Can I Cancel My Order?

Cancelling your order depends on the status of your order. Unfortunately, if your order has been processed and awaiting dispatch or has already been dispatched we would not be able to cancel it.

(Please note that if the status of your order is “Pre-ship, Assorting or Shipped” you can no longer cancel your order.)

For more details please check our Delivery Policy.

Payment

Is Buying On-Line Safe?

One of the most secure online system is applied to our website to protect your personal information against unauthorized use. We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment and will never be released to any unaffiliated third parties.

What Payment Methods Are Accepted?

We accept all major credit and debit cards for payment including Visa, MasterCard, American Express and PayPal.

Shipping

What Shipping Methods Are Available?

MyWeeOnes partners with major international shipping companies such as DHL, UPS, Fedex, Aramex and EMS.
We will only know what shipping courier has your package when the package actually shipped out, for you to be able to know what shipping courier has your package, you will have to track your package.

Unfortunately, you don’t have the option to Change the courier, we select the best courier available in your location.

How Long Will It Take To Get My Package?

In accordance to our goal of providing Quality items at the Lowest prices to our consumers, we work directly with our manufacturers, instead of having to go through a middleman.

To ensure that the items we receive from our manufacturers are complete and pass our Quality checks, orders need to go through our Processing period before shipment.

This phase can’t be rushed or expedited. Kindly allow us 3-10 days to accomplish this. Rest assured that we are in constant communication with our manufacturers to ensure faster processing in fulfilling your orders. We appreciate your understanding.

If you have not received all of your order after 3 weeks from the date of the mailing, please contact our customer service department at [email protected]

For more details please check our Delivery Policy.

Do You Ship Internationally?

Yes we do.

How Much Does Delivery Cost?

Good new! We have a Free delivery policy worldwide.

Will I Be Charged For Customs And Import Tax?

Normally, our customers would not be charged with tariffs. However, because of the increasingly strict customs inspection, it happens sometimes. In some cases, VAT or custom duties are levied by your Country, these fees are different from the shipping fee. MyWeeOnes has no control over these charges and we won’t be able to give you an estimate on what the cost may be, as customs policies and import duties vary widely from country to country.

These fees are under your responsibility as a responsible tax paying citizen of your country.

For more details please check our Delivery Policy.

Returns

Please bear in mind that all SALE ITEMS purchased at MyWeeOnes are final sales and cannot be exchanged or returned for a refund.

All other returns must be made within 14 days from the day the package was delivered. All returned products must be unused (e.g. not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting our Customer Service Department.

You are solely responsible for the cost of shipping the returned product. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

For more details please check our Return Policy.

How Can I Return a Product?

STEP 1: Contact us at [email protected] and send us the following information:

A. The order number.
B. The name (s) of the item (s) you want to return.
C. Reason for wanting to return the items (size/quality/other reasons…)
D. Photos of the items to be returned, for reference.

*For returns because of issues with the fit/size of the item(s), kindly send us photos with the measurement visible from the item and the one on the tag so that we can inform the manufacturer about the mistake.

*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).

STEP 2: Our Customer Service Representatives will give a response to your request within 24-48 hours.

STEP 3: Upon receiving an email from Customer Service Representatives, print it and put it inside the package with the item(s) you want to return. Ship the package back to our Warehouse (we will provide you with this information on the email).

You are solely responsible for the cost of shipping the returned product. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued….

STEP 4: After shipping the package, request the “Tracking Number” of the shipment from your local Post Office. Remember to inform our Customer Service Representative, through email, that you’ve shipped the package and provide them with the “Tracking Number”.

STEP 5: Once Our Warehouse receives the package, we will process a refund for the items within 2 business days.

For more details please check our Return Policy.

Exchanges

Want To Exchange For A Different Size/Item

Currently we don’t offer exchange service for any shipped orders.
If you want a different size, different colour, or different item, please place a new order.

For more details please check our Return Policy.

Ordered a Wrong Item

Currently we don’t offer exchange service for any shipped orders.
If you want a different size, different colour, or different item, please place a new order.

For more details please check our Return Policy.

Refunds

Long Shipment

Please note that our processing time takes within 3-10 days but it may take shorter or longer depending on the availability of the items.

There are 2 types of customs clearance the package has to go through:

1. Export clearance. This is after we ship the package and before it goes out of the country.

2. Import clearance. This is when the package has arrived the destination country.

These processes are government mandated and we do not have control over how long the process would take.
Once the clearance has been completed, the package will be forwarded to the courier for delivery.

For more details please check our Delivery Policy.

Missing Items/ Incomplete Order

If one of your items is missing, you can reach out to us via our Contact Us page.

Please also specify or give us a list of the items which are missing from your package.

Our Customer Service Representatives will give a response to your request within 24-48 hours.

For more details please check our Delivery Policy.

I Received A Wrong Order

If one of your items is wrong, you can reach out to us via our Contact Us page.

Our Customer Service Representatives will give a response to your request within 24-48 hours.

For more details please check our Delivery Policy.

Lost Package

Please note that our processing time takes within 3-10 days but it may take shorter or longer depending on the availability of the items.
Shipping/ Delivery time frame can vary depending on your location and shipping methods.

You should try tracking your package first.

If upon tracking your package, it shows signed and delivered, kindly reach out to your Local Courier and obtain a document/ proof of Non-Delivery and then send it to us at [email protected], so we can also report it to our logistics team.

For more details please check our Delivery Policy.

Refused Package

What should I do with my package if I do not want it because of the customs taxes?

Normally, our customers would not be charged with tariffs. However, because of the increasingly strict customs inspection, it happens sometimes.

We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

As per our policy, customers will shoulder the tariffs, so please contact your local customs office to get your parcel first. If you do not, there is a high possibility that your parcel will be destroyed.

For more details please check our Delivery Policy.